Privacy Policy
Last updated: January 27, 2025
1. Introduction
ViralVid ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our AI-powered video creation platform.
2. Information We Collect
Information You Provide
- Account information (name, email address, password)
- Payment information (processed securely by our payment provider)
- Content you create using our Service (videos, scripts, images)
- Communications with us (support requests, feedback)
Information Collected Automatically
- Device information (browser type, operating system)
- Usage data (features used, videos created, time spent)
- Log data (IP address, access times, pages viewed)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and manage your subscription
- Send you technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in operating our platform (hosting, payment processing, analytics)
- Law enforcement when required by law or to protect our rights
- Other parties in connection with a merger, acquisition, or sale of assets
5. Data Storage and Security
Your data is stored securely using industry-standard encryption and security practices. We use secure cloud infrastructure to store your content and account information. While we take reasonable measures to protect your data, no method of transmission over the Internet is 100% secure.
6. Your Content
Videos and content you create remain yours. We store your content to provide the Service and may process it using AI technologies to deliver features like voice generation and transcription. We do not use your content to train AI models without your explicit consent.
7. Cookies
We use cookies and similar technologies to remember your preferences, understand how you use our Service, and improve your experience. You can control cookies through your browser settings, though some features may not function properly without them.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access and receive a copy of your data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise these rights, please contact us at privacy@viralvid.io
9. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. You can delete your account at any time, and we will delete your personal information within 30 days, except where we are required to retain it for legal purposes.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
11. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@viralvid.io